Layout Online Customer Service

Layout Online Customer Service

This is a service that provides customer service via LINE.

This service allows customers who want to go to the store but find it difficult to get there to talk online and helps them find their favorite rug using images and videos, and has been used by many people since it started.
If you tell our staff about the lifestyle you envision, the size and color of the rug, etc., we will suggest a rug that meets your needs and explain the details to you.

Discover your favorites

If you are a little worried about purchasing only online, we recommend using "OMIAI," which delivers rugs to your home for you to consider, or "NA:CODE," which allows you to view rugs at affiliated stores, so you can be confident in finding your favorite piece.
"Looking at" and "touching" are important rituals in finding your favorite item, so this is a service we especially recommend to those who are purchasing for the first time.

To convey the appeal of rugs

At Layout, we value communication with our customers and try to think of ways to make them enjoy their daily lives so that they can feel as if they are in a store.
If you have any questions, such as "I'd like to see a rug in this size," "I want a rug that fits in my living room," or "I'd like to see more details about the rug you posted on Instagram," please feel free to contact us.

Of course, we also welcome inquiries via email.

Contact us via LINE

By QR code
Add LINE friends

Open the Friends tab in the LINE app and click the Add Friend button in the top right corner of the screen. Tap and scan it with the code reader.

Contact us by email


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